How long does it take to receive my order?
Standard Shipments (Standard Freight)
East Coast, Mid-West, and the Southern States, approximate delivery time is 15 to 20 days after the order date. For the West Coast, it is 20 to 30 days.
*We cannot guarantee delivery times. Due to the COVID-19 pandemic, there is an extreme demand for home furniture online. Warehouses and freight companies are short staffed and busier than usual causing shipping times delayed.
Also seasonal demand (i.e. Black Friday, Christmas), and external events (i.e. Hurricane, Fire, etc.) may affect the mentioned delivery dates above.
Parcel Shipments (USPS, FedEx)
The approximate delivery time for small parts is 7 to 10 days after the order date.
How will I receive my shipment?
Once your order has shipped, we will share with you the tracking number via email. If you have not received your tracking number after a week, please call us to get more info.
The carrier company will call you for a delivery appointment. Please make sure to give them a call if you missed the carriers scheduling call. They will deliver your order curbside meaning they don't deliver inside your home or garage due to liability reasons. An adult signature is required at the time of the delivery. Unfortunately we do not offer a white-glove delivery service.
We ship your small orders and parts orders with national carriers such as USPS and UPS.
What if I receive damaged items?
If you receive damaged boxes, please don't reject the delivery. Accept the delivery and immediately report us the damaged boxes or pieces. We will send you the replacement box or parts as soon as possible.
We might need you to charge you the return shipping cost for delivery rejections without our approval first.
Please inspect all received packages upon receipt. Also If there is a problem after opening the packages, please take photos or videos and contact us from Chat Support at the lower right corner of our website or email us at firstname.lastname@example.org or call us at 949-220-2599
What if any malfunctions or broken pieces after use?
All Cilek Kids Room products have 1 Year Limited Manufacturer Warranty for manufacture defects. However, we will help you with defects and issues even after one year. We will do our best to ship you the replacement parts and guide you with the problem even after the warranty.
Replacement parts are free of charge but we may need to charge you the shipping fee after the warranty is expired. Unfortunately, we cannot provide you replacement parts for discontinued items.
For more information about assembly and installation, please refer to the Assembly and Troubleshoot page.