Can I return my order after I receive it?
Yes. We have a 14-day return policy, which means you have 14 days after receiving your items (delivery date) to request a return.
How can I start a return request?
Please contact us from the Chat Support on our website (lower right corner) or email us at firstname.lastname@example.org, or you can call us at 949-220-2599
Can I return it even if I've assembled it?
Only for small accessories. Unfortunately not furniture items including Car Beds. Once the furniture is taken out of their boxes they will not fit back to their original packaging.
We will inspect all returns before proceeding with the refund.
Can I return items that I bought from other sellers?
No. You can only return items purchased from our online store (www.cilekkidsroom.com). If you have purchased your items from other sellers, please contact them for a return request.
Who arranges the return shipping?
We will arrange the return shipping, and send you shipping labels. We will also arrange a pickup appointment at your requested date. However return shipping must be paid by the customer. The shipping cost will be deducted from your refund amount.
When will I receive my refund?
We will notify you once we’ve received and inspected your returned items. Once approved, you’ll be automatically refunded on your original payment method minus return shipping costs and any other damages. Please remember it can take 5-7 business days for your bank or credit card company to process your refund. Please contact your bank first if you've don't receive the funds.