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Returns and Refunds

What is your return policy?

You can return your order within 30 days of the delivery only if it is unopened and unassembled with its original packaging. You will be responsible for the return shipping. You get your refund after we receive the items and deduct the return shipping fee.

Please contact us at Chat Support at the lower right corner of our website or email us at "info@cilekkidsroom.com" or call us at +1 (949) 220-2599 with your order number ready. We will schedule the pick-up, and the freight carrier will contact you to make an appointment for the pick-up.

Please remember that all returned products must be in the original boxes. We will not issue a refund if we receive used items and opened boxes.

Can I return the assembled furniture?

Unfortunately no. All of our furniture items are knocked-down, which means they come in flat boxes. Once they are installed, it is impossible to put them back in the original packaging. Therefore we can only accept returns for unopened and unassembled furniture in their original boxes. 

When can I receive my refund? 

All return items are subject to inspection against any user problems and shipping damage or loss. We will inspect returned items and process your refund in 3 business days. Any damage or loss will be deducted from your refund amount along with the return shipping fee. There is no restocking fee.

Once we refund, it may take 3-10 days for your bank to process the refund. If you haven't received your refund, please first check with your bank or credit card company. If you still have not received it, please contact us.