Assembly and Troubleshoot

How should I prepare for the assembly?

Please be careful when using power tools and always wear gloves and protection gear. Always assemble on the flat surface, preferably on carpet. Do not try to assemble the big furniture items alone (2 person required). Take your time and make sure you follow the steps one by one in the assembly booklet. If you skip a step you might need to un-assemble the whole product in order to fix it, or you might even damage the item. So please be patient. 

Where can I find the assembly booklet or videos? 

Please refer to your assemble booklets or assembly videos for a correct installation. You can find them in the product descriptions of corresponding product pages of our website.

You can check out our Assembly Videos here

You can also check out our troubleshoot videos here 

What if an hardware is missing or damaged?

Please contact us with the photo of the missing hardware from the assembly booklet from the Support Chat or email to info@cilekkidsroom.com or call us at 949-220-2599. We will send you the missing hardware and depending on the stock you may receive it between 3-10 days. 

What if something is broken during the assembly?

Please contact us immediately with the photo of the broken piece. We will supply you the spare part free of charge, however we may need to charge you the shipping fee depending on the parts size. 

Can you guide my assembly over the phone?

Unfortunately at the moment we cannot give you assembly help over the phone because there is no way to see what you are doing and guiding you. We can only forward you the necessary assembly booklets or videos.