East Coast, Mid-West, and the Southern States, approximate delivery time is 15 to 20 days after the order date. For the West Coast, it is 20 to 30 days.
*We cannot guarantee delivery times. Due to the COVID-19 pandemic, there is an extreme demand for home furniture online. Warehouses and freight companies are short staffed and busier than usual causing shipping times delayed.
Also seasonal demand (i.e. Black Friday, Christmas), and external events (i.e. Hurricane, Fire, etc.) may affect the mentioned delivery dates above.
Parcel Shipments (USPS, FedEx)
The approximate delivery time for small parts is 7 to 10 days after the order date.
How will I receive my shipment?
Once your order has shipped, we will share with you the tracking number via email. If you have not received your tracking number after a week, please call us to get more info.
The carrier company will call you for a delivery appointment. Please make sure to give them a call if you missed the carriers scheduling call. They will deliver your order curbside meaning they don't deliver inside your home or garage due to liability reasons. An adult signature is required at the time of the delivery. Unfortunately we do not offer a white-glove delivery service.
We ship your small orders and parts orders with national carriers such as USPS and UPS.
What if I receive damaged items?
If you receive damaged boxes,please don't rejectthe delivery. Accept the delivery and immediately report us the damaged boxes or pieces. We will send you the replacement box or parts as soon as possible.
We might need you to charge you the return shipping cost for delivery rejections without our approval first.
Please inspect all received packages upon receipt. Also If there is a problem after opening the packages, please take photos or videos and contact us from Chat Support at the lower right corner of our website or email us at firstname.lastname@example.org or call us at 949-220-2599
What if any malfunctions or broken pieces after use?
All Cilek Kids Room products have 1 Year Limited Manufacturer Warranty for manufacture defects. However, we will help you with defects and issues even after one year. We will do our best to ship you the replacement parts and guide you with the problem even after the warranty.
Replacement parts are free of chargebut we may need to charge you the shipping fee after the warranty is expired. Unfortunately, we cannot provide you replacement parts for discontinued items.
Yes. We have a 14-day return policy, which means you have 14 days after receiving your items (delivery date) to request a return.
How can I start a return request?
Please contact us from the Chat Support on our website (lower right corner) or email us at email@example.com, or you can call us at 949-220-2599
Can I return it even if I've assembled it?
Only for small accessories. Unfortunately not furniture items including Car Beds. Once the furniture is taken out of their boxes they will not fit back to their original packaging.
We will inspect all returns before proceeding with the refund.
Can I return items that I bought from other sellers?
No. You can only return items purchased from our online store (www.cilekkidsroom.com). If you have purchased your items from other sellers, please contact them for a return request.
Who arranges the return shipping?
We will arrange the return shipping, and send you shipping labels. We will also arrange a pickup appointment at your requested date. However return shipping must be paid by the customer.The shipping cost will be deducted from your refund amount.
When will I receive my refund?
We will notify you once we’ve received and inspected your returned items. Once approved, you’ll be automatically refunded on your original payment method minus return shipping costs and any other damages. Please remember it can take 5-7 business days for your bank or credit card company to process your refund. Please contact your bank first if you've don't receive the funds.
How should I prepare for the assembly?
Please be careful when using power tools and always wear gloves and protection gear. Always assemble on the flat surface, preferably on carpet. Do not try to assemble the big furniture items alone (2 person required). Take your time and make sure you follow the steps one by one in the assembly booklet. If you skip a step you might need to un-assemble the whole product in order to fix it, or you might even damage the item. So please be patient.
Where can I find the assembly booklet or videos?
Please refer to your assemble booklets or assembly videos for a correct installation. You can find them in the product descriptions of corresponding product pages of our website.
You can also check out our troubleshoot videos here
What if an hardware is missing or damaged?
Please contact us with the photo of the missing hardware from the assembly booklet from the Support Chat or email to firstname.lastname@example.org or call us at 949-220-2599. We will send you the missing hardware and depending on the stock you may receive it between 3-10 days.
What if something is broken during the assembly?
Please contact us immediately with the photo of the broken piece. We will supply you the spare part free of charge, however we may need to charge you the shipping fee depending on the parts size.
Can you guide my assembly over the phone?
Unfortunately at the moment we cannot give you assembly help over the phone because there is no way to see what you are doing and guiding you. We can only forward you the necessary assembly booklets or videos.